There are multiple ways to reach p99 customer support:
- Live Chat: Click the chat icon in the bottom-right corner of the p99 website or app to speak with us directly in Bangla. It's the fastest way to reach us — responses usually come within 2–5 minutes.
- Email: Email us at support@p99.plus — for complex issues, feel free to attach screenshots or images. We typically respond within 24 hours.
- Telegram: Send a message on the official Telegram channel — you'll get fast updates and quick responses.
Service Hours: p99's support team is available 7 days a week, 24 hours a day — no matter the time, help is always there when you need it. For the fastest response, reach out between 4 PM and midnight Bangladesh time.
Minimum Deposit Amount at p99 ৳200 (Two Hundred BDT). This applies to all payment methods — bKash, Nagad, and Rocket.
Keep in mind, however, that claiming a welcome bonus or special promotion may require a specific minimum deposit amount — this varies by offer. For the current welcome bonus, the minimum required deposit is ৳500 A deposit is required. You can deposit up to ৳1,00,000 at a time.
There are a few reasons your p99 account may have been locked:
- Entering the wrong password 5 times in a row will temporarily lock your account. Simply wait 30 minutes and it will unlock automatically.
- Accounts may be suspended if KYC verification fails or discrepancies are found in submitted documents.
- If unusual or suspicious activity is detected, your account will be automatically locked for security purposes.
What to do: Reach out immediately via live chat or email us at support@p99.plus. Provide your account name, registered mobile number, and a description of the issue — the support team will typically Within 1–2 hours resolves the issue. If ID verification is required, you may need to submit a photo of your NID.
Once you register on p99 and make your first deposit, your welcome bonus is credited automatically. Here's how to claim it:
- Complete registration and verify your email/mobile number.
- Of registration Within 72 hours Minimum ৳500 Make a deposit.
- A bonus of up to 100% of your deposit will be credited automatically to your bonus wallet.
Bonus Terms & Conditions: Bonus funds cannot be withdrawn directly. You must wager 8x the bonus amount to meet the wagering requirement, after which any winnings from the bonus will be transferred to your main balance and become withdrawable. Bonuses are valid for 30 days — if the wagering requirement isn't completed within that period, the bonus will be forfeited.
Deposits sent from bKash, Nagad, or Rocket under normal circumstances Within 2–5 minutes is credited to your p99 account. In some cases, it may take up to 15 minutes.
If your funds haven't arrived:
- Check your bKash/Nagad app to confirm the transaction was successful — you should have received a confirmation message.
- Note down the reference number or transaction ID you received when making the deposit on p99.
- If the funds still haven't arrived after 15 minutes, contact us via Live Chat with your transaction ID, amount, and time.
- The support team typically verifies and Within 30 minutes resolves the issue.
Yes, p99 has its own mobile app — available for both Android and iOS.
Steps to install on Android:
- Go to your phone's Settings → "Security" or "Privacy" → enable "Unknown sources" or "Install unknown apps".
- On the p99 website /app Download the APK file from the page.
- Once the download is complete, tap the file and click the "Install" button.
- Once installation is complete, log in with your account credentials.
On iOS (iPhone/iPad): Search for "p99" on the App Store or /app Tap the iOS link on the page. After installation, go to Settings → General → VPN & Device Management and trust the app.
Log in on the app to enjoy push notifications, biometric login, and faster deposits.
P99 supports all major mobile banking services in Bangladesh:
- bKash: Deposits and withdrawals from both personal and agent accounts.
- Nagad: Instant deposit and withdrawal.
- Rocket: Transactions via Dutch-Bangla Bank's Rocket.
- Upay: UCB Bank's Upay wallet is also supported.
- Bank Transfer: Direct bank transfers are available for large transactions.
Withdrawal Time: From a KYC-verified account, withdrawals are typically within 2–4 hours The funds will be sent. Bank transfers may take 1–2 business days. The minimum withdrawal amount is ৳300.